ITIL® 4 Managing Professional & Strategic Leader: Direct, Plan & Improve (DPI) (English)
Build governance, planning and continual improvement skills for IT service management leadership
- Governance and GRC integration
- Continual improvement model
- Value stream mapping methods
- 3 Tage
- Fortgeschritten
- Zufriedenheitsgarantie Risikofrei für dich
- Online Live per Videokonferenz
- max. 8 Teilnehmerinnen und Teilnehmer pro Gruppe
- Keine Vorkasse Rechnung nach dem Seminar
Das nimmst du mit
- Governance and GRC integration
- Continual improvement model
- Value stream mapping methods
- Stakeholder communication
- Measurement and reporting
- Official exam preparation
Passt das zu dir?
Damit du den Tag wirklich mitnimmst, lohnt sich ein kurzer Abgleich.
Richtig für dich, wenn
- IT managers, service managers and process owners responsible for planning, governance and service improvement
- IT professionals in service organizations who want to extend their ITIL® 4 Foundation knowledge
- Business managers and transformation managers working on IT-enabled services and digital operating models
- Professionals pursuing the ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader designation
Das bringst du mit
- Valid ITIL® 4 Foundation (English) certificate or another accepted ITIL prerequisite according to the certification scheme
- Basic experience in IT service management, service operations, governance, process management or organizational improvement
- Good English skills for course materials, discussion and the certification exam
Dein Lernweg
Day 1: DPI concepts, governance and planning
- Introduction to the ITIL® 4 DPI module and certification path
- Key concepts of Direct, Plan and Improve
- Value, outcomes, costs and risks in service management
- Strategy, tactics, operations and service value alignment
- Governance, risk and compliance in the service value system
- Policies, controls, guidelines and decision responsibilities
Day 2: Continual improvement, measurement and value streams
- ITIL® continual improvement model and its elements
- Assessment methods for services, processes and practices
- Prioritization and planning of improvement initiatives
- Measurement, reporting, KPIs and management information
- Business cases for service improvement
- Value stream mapping and relevant ITIL® practices
Day 3: Communication, change and exam preparation
- Communication principles for improvement and transformation
- Stakeholder management across business and IT roles
- Organizational change management in service management contexts
- Review of exam-relevant syllabus areas
- Sample questions and discussion of typical exam scenarios
- Preparation for the official ITIL® 4 DPI examination
Klarheit von Anfang an
Format, Ablauf und alles, was schon enthalten ist. Keine Überraschungen, nur Fokus auf dein Ergebnis.
3 Tage
Kompakt aufgebaut, damit du schnell ins Tun kommst.
max. 8
Kleine Gruppe, damit genug Raum für deine Fragen bleibt.
- Live training with an experienced ITIL® trainer
- Trainer-led explanations of the official syllabus and exam-relevant concepts
- Practical examples from IT service management, governance and continual improvement
- Discussion of typical roles, responsibilities and decision situations
- Exercises, knowledge checks and exam-oriented sample questions
- Digital training documents and official certification materials
Das ist immer dabei
- Ausführliche Schulungsunterlagen und Praxisbeispiele
- Teilnahmezertifikat
- Übungsumgebungen und Beispieldaten
- Nachbetreuung per E-Mail nach dem Seminar
The seminar prepares for the official ITIL® 4 Strategist: Direct, Plan and Improve certification exam by PeopleCert. The certification confirms knowledge of directing, planning and improving IT-enabled services and is part of both the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader certification paths.
- Exam format: 40 multiple-choice questions
- Duration: 90 minutes
- Exam type: closed book
- Passing score: 70 percent
- Prerequisites: accepted ITIL prerequisite and completed accredited training
- Exam delivery: paper-based after classroom training where available or online at a selected date
The certificate supports professional development in IT service management, governance, service improvement, IT leadership and digital transformation roles.
Sichere dir deinen Platz
Wunschtermin?
Für dieses Seminar ist gerade kein Termin ausgeschrieben. Sag uns, wann es dir passt, wir setzen einen passenden Termin auf und melden uns bei dir.
Wunschtermin anfragenLieber das ganze Team?
Bring dieses Seminar zu euch ins Haus oder lass uns ein Programm bauen, das genau auf euer Unternehmen passt.
Inhouse-Schulung
Wir kommen zu dir und schulen dein Team genau auf eure Praxis.
- Komplett auf eure Use-Cases und Tools zugeschnitten
- Termin und Ort bestimmst du, vor Ort oder Live-Online
- Ein fester Pauschalpreis statt Preis pro Person
Firmen-Seminar
Ein individuelles Programm, das wir auf eure Ziele zuschneiden.
- Frei kombinierbare Module aus unserem Themenkatalog
- Skalierbar von der Kleingruppe bis zur ganzen Belegschaft
- Begleitung über mehrere Termine hinweg möglich
Deine IT-Schulungen München-Expertinnen und -Experten
Du hast Fragen zu Inhalten, Terminen oder einer passenden Lösung für dein Team? Wir beraten dich gern, bevor du buchst. Direkt, ohne Umwege.
Antwort in der Regel am selben Werktag
Dein cmt-Team München
Beratung zu IT-Weiterbildung
Fragen und Antworten zu ITIL® 4 Managing Professional & Strategic Leader: Direct, Plan & Improve (DPI) (English)
Is ITIL® 4 Foundation required for the DPI training?
Yes. A valid ITIL® 4 Foundation certificate is the usual prerequisite for this advanced ITIL® 4 module. Other accepted ITIL prerequisites may apply according to the certification scheme.
Does this training prepare for the official ITIL® 4 DPI exam?
Yes. The training is aligned with the official syllabus and includes exam preparation, discussion of exam-relevant topics and guidance on the examination format. The exam fee is included in the seminar package.
Is DPI part of ITIL® 4 Managing Professional or Strategic Leader?
DPI is a shared module used in both certification paths. It contributes to the ITIL® 4 Managing Professional designation and is also required for the ITIL® 4 Strategic Leader path together with ITIL® 4 Digital & IT Strategy (DITS).
Which ITIL® 4 module should follow after DPI?
The next step depends on your certification goal. For the Managing Professional path, related modules include ITIL® 4 Create, Deliver & Support (CDS), ITIL® 4 Drive Stakeholder Value (DSV) and High Velocity IT.
What topics are covered in ITIL® 4 Direct, Plan and Improve?
The seminar covers governance, risk and compliance, continual improvement, measurement and reporting, communication, stakeholder management, organizational change management, business cases and value stream mapping.
Is the seminar suitable for non-technical managers?
Yes. The course is designed for IT managers, service managers, process owners, business managers and transformation roles. Technical implementation knowledge is not the main requirement; experience with services, processes or organizational change is helpful.