ITIL® 4 Managing Professional: Compact (CDS & DPI) (English)
Prepare for two official exams with practical methods for governance, improvement and service delivery
- CDS and DPI in one compact training
- Two official PeopleCert online exams
- Managing Professional path preparation
- 5 Tage
- Fortgeschritten
- Zufriedenheitsgarantie Risikofrei für dich
- Online Live per Videokonferenz
- max. 8 Teilnehmerinnen und Teilnehmer pro Gruppe
- Keine Vorkasse Rechnung nach dem Seminar
Das nimmst du mit
- CDS and DPI in one compact training
- Two official PeopleCert online exams
- Managing Professional path preparation
- Service value streams and GRC
- Practical improvement methods
Passt das zu dir?
Damit du den Tag wirklich mitnimmst, lohnt sich ein kurzer Abgleich.
Richtig für dich, wenn
- IT service managers, service owners and process managers responsible for ITIL® 4-based service delivery
- IT professionals, team leads and support managers working in service or operations organizations
- Business managers and product-related roles involved in digital service value streams
- Professionals with ITIL® Foundation certification who are working toward ITIL® 4 Managing Professional status
Das bringst du mit
- Valid ITIL® Foundation certification
- Basic experience in IT service management, IT operations or service delivery
- English language skills suitable for training material, discussions and online exams
- Willingness to prepare for two official ITIL® 4 module exams within one intensive training week
Dein Lernweg
Day 1: Direct, Plan and Improve fundamentals
- Introduction to the DPI module and its role in ITIL® 4
- Key concepts of direction, planning and improvement
- Governance, risk and compliance in the service value system
- Strategic orientation and alignment with organizational goals
Day 2: Improvement, measurement and organizational change
- Assessment and planning methods for improvement initiatives
- Measurement, reporting and evaluation of service management activities
- Continual improvement across value streams and practices
- Communication, collaboration and organizational change management
Day 3: Create, Deliver and Support fundamentals
- Introduction to the CDS module and its role in ITIL® 4
- Professionalization of IT and IT service management
- Use of information and technology to create, deliver and support services
- Workforce, suppliers, partners and resources in service delivery
Day 4: Service value streams and service performance
- Design and management of service value streams
- Practices, tools and methods for creating, delivering and supporting services
- Service performance, service quality and optimization approaches
- Integration of CDS concepts with daily operational scenarios
Day 5: Integration and exam preparation
- Consolidation of CDS and DPI content
- Connections between practices, value streams and guiding principles
- Exam-oriented review of key terminology and scenario logic
- Preparation for the two official PeopleCert online exams
Klarheit von Anfang an
Format, Ablauf und alles, was schon enthalten ist. Keine Überraschungen, nur Fokus auf dein Ergebnis.
5 Tage
Kompakt aufgebaut, damit du schnell ins Tun kommst.
max. 8
Kleine Gruppe, damit genug Raum für deine Fragen bleibt.
- Live training with an experienced ITIL® trainer and direct interaction throughout the seminar
- Instructor-led explanations of the official syllabus content for CDS and DPI
- Practical examples, discussions and transfer exercises based on service management scenarios
- Digital training documents and official eBook for structured exam preparation
- Exam-oriented review with sample questions, terminology work and targeted consolidation
Das ist immer dabei
- Ausführliche Schulungsunterlagen und Praxisbeispiele
- Teilnahmezertifikat
- Übungsumgebungen und Beispieldaten
- Nachbetreuung per E-Mail nach dem Seminar
This training prepares for two official ITIL® 4 certifications administered by PeopleCert: ITIL® 4 Specialist: Create, Deliver & Support (CDS) and ITIL® 4 Strategist: Direct, Plan & Improve (DPI).
- Exam format for each module: 40 multiple-choice questions
- Duration for each exam: 90 minutes
- Passing score for each exam: 70 percent, equal to 28 correct answers out of 40
- Exam delivery: online exam through PeopleCert
- Prerequisite: ITIL® Foundation certification and accredited training
- Certification value: both modules count toward the ITIL® 4 Managing Professional designation
ITIL® 4 certifications are subject to PeopleCert's current certification renewal scheme. Details are provided during the seminar and should be checked before exam booking.
Sichere dir deinen Platz
Wunschtermin?
Für dieses Seminar ist gerade kein Termin ausgeschrieben. Sag uns, wann es dir passt, wir setzen einen passenden Termin auf und melden uns bei dir.
Wunschtermin anfragenLieber das ganze Team?
Bring dieses Seminar zu euch ins Haus oder lass uns ein Programm bauen, das genau auf euer Unternehmen passt.
Inhouse-Schulung
Wir kommen zu dir und schulen dein Team genau auf eure Praxis.
- Komplett auf eure Use-Cases und Tools zugeschnitten
- Termin und Ort bestimmst du, vor Ort oder Live-Online
- Ein fester Pauschalpreis statt Preis pro Person
Firmen-Seminar
Ein individuelles Programm, das wir auf eure Ziele zuschneiden.
- Frei kombinierbare Module aus unserem Themenkatalog
- Skalierbar von der Kleingruppe bis zur ganzen Belegschaft
- Begleitung über mehrere Termine hinweg möglich
Deine IT-Schulungen München-Expertinnen und -Experten
Du hast Fragen zu Inhalten, Terminen oder einer passenden Lösung für dein Team? Wir beraten dich gern, bevor du buchst. Direkt, ohne Umwege.
Antwort in der Regel am selben Werktag
Dein cmt-Team München
Beratung zu IT-Weiterbildung
Fragen und Antworten zu ITIL® 4 Managing Professional: Compact (CDS & DPI) (English)
Which ITIL® 4 exams are included in this compact training?
The training includes preparation for the official ITIL® 4 Specialist: Create, Deliver & Support (CDS) exam and the ITIL® 4 Strategist: Direct, Plan & Improve (DPI) exam. Both exams are delivered online through PeopleCert.
Is ITIL® Foundation required before booking this training?
Yes. A valid ITIL® Foundation certification is required because CDS and DPI are advanced ITIL® 4 modules. If you still need the prerequisite, the ITIL® Foundation English training is the right starting point.
Does this course award the full ITIL® 4 Managing Professional designation?
Passing the CDS and DPI exams gives you two important modules on the ITIL® 4 Managing Professional path. The full designation also requires the remaining Managing Professional modules, such as High Velocity IT (HVIT) and Drive Stakeholder Value (DSV), unless equivalent transitional requirements apply.
How are the ITIL® 4 CDS and DPI exams structured?
Each exam contains 40 multiple-choice questions and lasts 90 minutes. The passing score is 70 percent, which means 28 correct answers out of 40. Additional time may be available for eligible candidates according to PeopleCert rules.
Is the training suitable for experienced IT service managers?
Yes. The seminar is designed for professionals who already understand ITIL® basics and want to apply ITIL® 4 concepts to governance, continual improvement, service delivery, service value streams and organizational change.
What is the difference between this compact training and the individual CDS or DPI seminars?
This compact format combines both modules in one 5-day training week. If you prefer to complete the modules separately, you can book ITIL® 4 CDS or ITIL® 4 DPI as individual trainings.