ITIL® 4 Practice Manager Training: Collaborate, Assure & Improve (CAI) (English)
Build practical ITIL 4 CAI skills for service relationships, assurance, security and improvement
- Five ITIL 4 CAI practices
- PeopleCert exam included
- Official e-book and materials
- 3 Tage
- Fortgeschritten
- Zufriedenheitsgarantie Risikofrei für dich
- Online Live per Videokonferenz
- max. 8 Teilnehmerinnen und Teilnehmer pro Gruppe
- Keine Vorkasse Rechnung nach dem Seminar
Das nimmst du mit
- Five ITIL 4 CAI practices
- PeopleCert exam included
- Official e-book and materials
- Service Level Management
- Supplier and relationship management
- Continual improvement practice
Passt das zu dir?
Damit du den Tag wirklich mitnimmst, lohnt sich ein kurzer Abgleich.
Richtig für dich, wenn
- IT service managers, IT operations managers and ITSM professionals responsible for service quality, stakeholder relationships or continual improvement
- Service owners, process owners, practice owners and team leads working with ITIL 4 practices in operational or governance roles
- Consultants, project managers and transformation roles supporting ITSM improvement, supplier coordination or service-level management
- Professionals pursuing the ITIL 4 Practice Manager path and preparing for the official CAI certification exam
Das bringst du mit
- Passed ITIL® 4 Foundation examination
- Practical experience in IT service management, service operations, governance or supplier coordination is recommended
- English language skills sufficient for training materials, discussions and the PeopleCert exam
Dein Lernweg
Day 1: CAI overview and relationship practices
The first day establishes the context of the ITIL 4 Specialist: Collaborate, Assure & Improve module and its role in the Practice Manager path. The training introduces the five practices, their contribution to service value streams and their use at strategic and operational levels.
- Structure and objectives of the CAI module
- Overview of the five CAI practices
- Relationship Management concepts, roles and activities
- Stakeholder expectations, relationship quality and practice metrics
- Supplier Management concepts, supplier categories and performance considerations
Day 2: Service levels, suppliers and security
The second day deepens the assurance-oriented practices. The seminar works through service-level targets, supplier relationships and information-security responsibilities in service-management environments.
- Service Level Management purpose, value and practice success factors
- Service level agreements, reporting and service reviews
- Supplier governance, contract considerations and partner coordination
- Information Security Management in services, practices and value streams
- Risk awareness, access protection and security responsibilities
Day 3: Continual improvement and exam preparation
The final day connects the five practices through continual improvement, roles, processes, technology support and capability criteria. It concludes with structured preparation for the PeopleCert certification exam.
- Continual Improvement concepts, methods and improvement initiatives
- Integration of CAI practices into value streams and daily operations
- Practice processes, competencies, technology support and key metrics
- Capability criteria and recommendations for successful practice adoption
- Exam review, question formats and final preparation
Klarheit von Anfang an
Format, Ablauf und alles, was schon enthalten ist. Keine Überraschungen, nur Fokus auf dein Ergebnis.
- Montag09:00 bis 17:00 Uhr
3 Tage
Kompakt aufgebaut, damit du schnell ins Tun kommst.
max. 8
Kleine Gruppe, damit genug Raum für deine Fragen bleibt.
- Trainer-led live instruction with accredited ITIL 4 learning materials
- Explanation of core concepts using practical IT service-management scenarios
- Interactive discussions on roles, responsibilities, practice interfaces and value-stream integration
- Practice-oriented exercises for applying CAI concepts to service quality, supplier coordination and continual improvement
- Exam preparation through review questions, terminology checks and discussion of typical question formats
Das ist immer dabei
- Ausführliche Schulungsunterlagen und Praxisbeispiele
- Teilnahmezertifikat
- Übungsumgebungen und Beispieldaten
- Nachbetreuung per E-Mail nach dem Seminar
This training prepares for the official ITIL® 4 Specialist: Collaborate, Assure & Improve certification by PeopleCert.
- Prerequisite: passed ITIL® 4 Foundation examination
- Exam format: closed-book online exam with 60 Objective Test Questions
- Duration: 90 minutes, with extra time available under PeopleCert rules for eligible candidates
- Passing score: 39 out of 60 marks, equivalent to 65 percent
- Question types include standard, negative, missing-word and list questions
- The certification confirms knowledge and application of the five CAI practices and counts toward the ITIL 4 Practice Manager designation
For the full ITIL 4 Practice Manager designation, this CAI certification must be combined with ITIL® 4 Specialist: Create, Deliver & Support (CDS).
Sichere dir deinen Platz
Wunschtermin?
Für dieses Seminar ist gerade kein Termin ausgeschrieben. Sag uns, wann es dir passt, wir setzen einen passenden Termin auf und melden uns bei dir.
Wunschtermin anfragenLieber das ganze Team?
Bring dieses Seminar zu euch ins Haus oder lass uns ein Programm bauen, das genau auf euer Unternehmen passt.
Inhouse-Schulung
Wir kommen zu dir und schulen dein Team genau auf eure Praxis.
- Komplett auf eure Use-Cases und Tools zugeschnitten
- Termin und Ort bestimmst du, vor Ort oder Live-Online
- Ein fester Pauschalpreis statt Preis pro Person
Firmen-Seminar
Ein individuelles Programm, das wir auf eure Ziele zuschneiden.
- Frei kombinierbare Module aus unserem Themenkatalog
- Skalierbar von der Kleingruppe bis zur ganzen Belegschaft
- Begleitung über mehrere Termine hinweg möglich
Deine IT-Schulungen München-Expertinnen und -Experten
Du hast Fragen zu Inhalten, Terminen oder einer passenden Lösung für dein Team? Wir beraten dich gern, bevor du buchst. Direkt, ohne Umwege.
Antwort in der Regel am selben Werktag
Dein cmt-Team München
Beratung zu IT-Weiterbildung
Fragen und Antworten zu ITIL® 4 Practice Manager Training: Collaborate, Assure & Improve (CAI) (English)
Is the ITIL 4 Foundation certificate required for this CAI training?
Yes. A passed ITIL® 4 Foundation examination is required before taking the official ITIL 4 Specialist: Collaborate, Assure & Improve exam. Practical ITSM experience is also helpful because the training works with practice-based scenarios and service-management examples.
Which ITIL 4 practices are covered in the CAI module?
The training covers five ITIL 4 practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management. These practices are treated as an integrated set for collaboration, assurance and improvement in service organizations.
Does this training lead directly to ITIL 4 Practice Manager status?
The CAI certification is one required part of the ITIL 4 Practice Manager path. To achieve the Practice Manager designation, it must be combined with ITIL® 4 Specialist: Create, Deliver & Support (CDS).
Is the PeopleCert exam included in the seminar price?
Yes. The PeopleCert exam fee is included, together with the official e-book and education package. These components are specified by the accreditation authority and therefore cannot be deselected.
How difficult is the ITIL 4 CAI exam?
The exam requires both understanding and application of the five CAI practices. It contains 60 questions, and 39 correct answers are required to pass. The training includes structured exam preparation, review of key concepts and discussion of exam-relevant scenarios.
Which ITIL 4 training is a suitable next step after CAI?
Depending on your role, suitable next steps include ITIL® 4 Strategist: Direct, Plan & Improve (DPI) for governance and improvement responsibilities or ITIL® 4 Specialist: Drive Stakeholder Value (DSV) for service relationships and customer journeys.