ITIL® 4 Managing Professional: Create, Deliver & Support (CDS) (English)
Build practical CDS expertise for value streams, service quality and the ITIL® 4 Managing Professional path
- ITIL® 4 CDS exam preparation
- Value-stream design and integration
- Service performance and quality
- 3 Tage
- Fortgeschritten
- Zufriedenheitsgarantie Risikofrei für dich
- Online Live per Videokonferenz
- max. 8 Teilnehmerinnen und Teilnehmer pro Gruppe
- Keine Vorkasse Rechnung nach dem Seminar
Das nimmst du mit
- ITIL® 4 CDS exam preparation
- Value-stream design and integration
- Service performance and quality
- Delivery and support practices
- Official PeopleCert certification
Passt das zu dir?
Damit du den Tag wirklich mitnimmst, lohnt sich ein kurzer Abgleich.
Richtig für dich, wenn
- IT service managers, IT operations managers and service desk leaders responsible for delivery and support
- Process managers, practice owners and product or service owners involved in ITIL® adoption
- IT consultants, project managers and transformation teams designing or improving IT-enabled services
- Professionals pursuing the ITIL® 4 Managing Professional designation or the Practice Manager path
Das bringst du mit
- Valid ITIL® 4 Foundation certificate or another PeopleCert-recognised ITIL prerequisite
- Completion of accredited training before the certification exam
- Practical experience in IT service management, operations, support or service transition is recommended
- For preparation before this module, the ITIL® 4 Foundation training in English is recommended
Dein Lernweg
Day 1: CDS concepts and service value streams
- Position of Create, Deliver & Support within ITIL® 4
- Connection to the service value system and service value chain
- Value streams for creating, delivering and supporting services
- Design and transition of services, products and service components
- Practical examples for value-stream application
Day 2: Practices, teams, technology and workflows
- Relevant ITIL® 4 practices for delivery and support
- Organisation and team structures in service-management work
- Collaboration, communication, knowledge sharing and workforce considerations
- Work management, queues, backlogs and prioritisation
- Information, technology, integration and automation in service workflows
Day 3: Performance, quality, improvement and exam preparation
- Service performance and service quality in CDS contexts
- Measurement, reporting and improvement of value streams and practices
- Review of key concepts, terminology and exam-relevant learning outcomes
- Practice-oriented consolidation through questions and discussion
- Guidance for the official online certification exam
Klarheit von Anfang an
Format, Ablauf und alles, was schon enthalten ist. Keine Überraschungen, nur Fokus auf dein Ergebnis.
3 Tage
Kompakt aufgebaut, damit du schnell ins Tun kommst.
max. 8
Kleine Gruppe, damit genug Raum für deine Fragen bleibt.
- Live trainer-led instruction with an experienced ITIL® trainer
- Workbook-based learning with active development of the content during the seminar
- Practical examples, group exercises and transfer discussions for real service-management situations
- Interactive online classroom with dialogue, feedback and separate rooms for group work
- Digital training documents, education package and official e-book for structured preparation
- Exam preparation with learning checks, sample-oriented question discussion and guidance for the online exam
Das ist immer dabei
- Ausführliche Schulungsunterlagen und Praxisbeispiele
- Teilnahmezertifikat
- Übungsumgebungen und Beispieldaten
- Nachbetreuung per E-Mail nach dem Seminar
This training prepares for the official ITIL® 4 Specialist: Create, Deliver & Support certification exam from PeopleCert. The certification is part of the ITIL® 4 Managing Professional stream and confirms practical knowledge of creating, delivering and supporting IT-enabled products and services.
- Exam format: 40 multiple-choice questions
- Duration: 90 minutes
- Passing score: 70 percent
- Exam type: closed book
- Prerequisite: recognised ITIL prerequisite and completion of accredited training
- Certification renewal: according to the current PeopleCert renewal rules
Sichere dir deinen Platz
Wunschtermin?
Für dieses Seminar ist gerade kein Termin ausgeschrieben. Sag uns, wann es dir passt, wir setzen einen passenden Termin auf und melden uns bei dir.
Wunschtermin anfragenLieber das ganze Team?
Bring dieses Seminar zu euch ins Haus oder lass uns ein Programm bauen, das genau auf euer Unternehmen passt.
Inhouse-Schulung
Wir kommen zu dir und schulen dein Team genau auf eure Praxis.
- Komplett auf eure Use-Cases und Tools zugeschnitten
- Termin und Ort bestimmst du, vor Ort oder Live-Online
- Ein fester Pauschalpreis statt Preis pro Person
Firmen-Seminar
Ein individuelles Programm, das wir auf eure Ziele zuschneiden.
- Frei kombinierbare Module aus unserem Themenkatalog
- Skalierbar von der Kleingruppe bis zur ganzen Belegschaft
- Begleitung über mehrere Termine hinweg möglich
Deine IT-Schulungen München-Expertinnen und -Experten
Du hast Fragen zu Inhalten, Terminen oder einer passenden Lösung für dein Team? Wir beraten dich gern, bevor du buchst. Direkt, ohne Umwege.
Antwort in der Regel am selben Werktag
Dein cmt-Team München
Beratung zu IT-Weiterbildung
Fragen und Antworten zu ITIL® 4 Managing Professional: Create, Deliver & Support (CDS) (English)
Is this ITIL® 4 CDS training delivered in English?
Yes. The seminar, learning materials and exam preparation are aligned with the English ITIL® 4 Specialist: Create, Deliver & Support module.
Is the official ITIL® 4 CDS exam included?
Yes. The seminar package includes the official exam fee, the education package and the official e-book. The online exam can be scheduled for a date selected by the participant.
Which prerequisite is needed for ITIL® 4 Create, Deliver & Support?
A valid ITIL® 4 Foundation certificate or another PeopleCert-recognised ITIL prerequisite is required. If this foundation knowledge is still missing, the ITIL® 4 Foundation training in English is the recommended entry point.
Does CDS count towards the ITIL® 4 Managing Professional designation?
Yes. ITIL® 4 Specialist: Create, Deliver & Support is one of the modules in the ITIL® 4 Managing Professional stream. For a bundled route, the ITIL® 4 Compact module CDS & DPI in English may also be suitable.
What topics are covered in the CDS module?
The training covers value streams, design and transition, obtain/build activities, delivery and support of live services, relevant ITIL® 4 practices, service performance, service quality, collaboration, information and technology, and continual improvement.
Which ITIL® 4 module is recommended after CDS?
The next step depends on the certification path. Common follow-up modules are ITIL® 4 Drive Stakeholder Value in English, ITIL® 4 Direct, Plan & Improve in English and ITIL® 4 High Velocity IT in English.