ITIL® 4 Practice Manager Plan, Implement & Control (PIC) (English)
Master five ITIL 4 PIC practices in one accredited training and prepare efficiently for the PeopleCert exam
- Five ITIL 4 PIC practices
- Accredited PeopleCert exam preparation
- Change, release and deployment control
- 3 Tage
- Fortgeschritten
- Zufriedenheitsgarantie Risikofrei für dich
- Online Live per Videokonferenz
- max. 8 Teilnehmerinnen und Teilnehmer pro Gruppe
- Keine Vorkasse Rechnung nach dem Seminar
Das nimmst du mit
- Five ITIL 4 PIC practices
- Accredited PeopleCert exam preparation
- Change, release and deployment control
- IT asset and configuration management
- Value-stream integration in ITSM
- 60-question exam focus
Passt das zu dir?
Damit du den Tag wirklich mitnimmst, lohnt sich ein kurzer Abgleich.
Richtig für dich, wenn
- IT service managers, IT operations managers and IT leaders responsible for planning, implementing and controlling IT services
- Change managers, release managers, deployment managers, configuration managers and IT asset managers
- ITSM consultants and process owners who design, assess or improve ITIL-based practices
- Professionals pursuing the ITIL 4 Practice Manager path or working in organizations with established ITIL adoption
Das bringst du mit
- Successfully completed ITIL Foundation certification, any version, or an ITIL 4 Managing Professional Certificate
- Participation in accredited training is required before exam results are released
- Practical experience in IT service management, IT operations or IT process work is recommended
- For the broader Practice Manager path, ITIL 4 Create, Deliver & Support is a relevant companion module
Dein Lernweg
Day 1: Foundations and IT Asset Management
The first day establishes the structure of the PIC module and introduces the practical role of the five practices in the ITIL service value system.
- Overview of Plan, Implement and Control practices
- Purpose, value and scope of IT Asset Management
- Asset lifecycle, ownership and control activities
- Roles, competencies, information and technology support
- Practice success factors and capability criteria
Day 2: Change, Deployment and Release Management
The second day concentrates on controlled service change, reliable deployment activities and coordinated release planning.
- Change Enablement principles, models and authorization approaches
- Risk-based decision-making and stakeholder involvement
- Deployment planning, coordination and control
- Release Management activities and interfaces
- Integration with value streams and operational service work
Day 3: Configuration Management and exam preparation
The final day completes the practice coverage and consolidates the exam-relevant concepts through application-oriented exercises.
- Service Configuration Management concepts and responsibilities
- Configuration information, records and relationships
- Support for incident resolution and request fulfilment value streams
- Metrics, maturity, capability development and practice improvement
- Exam structure, question styles and targeted exam preparation
Klarheit von Anfang an
Format, Ablauf und alles, was schon enthalten ist. Keine Überraschungen, nur Fokus auf dein Ergebnis.
3 Tage
Kompakt aufgebaut, damit du schnell ins Tun kommst.
max. 8
Kleine Gruppe, damit genug Raum für deine Fragen bleibt.
- Trainer-led instruction with structured explanation of the official ITIL 4 PIC syllabus
- Practice scenarios for Change Enablement, Release Management, Deployment Management, Service Configuration Management and IT Asset Management
- Group discussions on ITSM use cases, value streams, roles and governance challenges
- Exam-oriented exercises with sample questions, terminology review and answer strategies
- Transfer tasks for applying PIC practices in organizational service management contexts
Das ist immer dabei
- Ausführliche Schulungsunterlagen und Praxisbeispiele
- Teilnahmezertifikat
- Übungsumgebungen und Beispieldaten
- Nachbetreuung per E-Mail nach dem Seminar
This training prepares for the official ITIL 4 Specialist: Plan, Implement and Control certification exam from PeopleCert.
- Exam format: 60 multiple-choice questions
- Duration: 90 minutes
- Pass mark: 39 out of 60 points, equal to 65 percent
- Exam type: closed book, no supporting materials permitted
- Exam language: English
- Prerequisites: ITIL Foundation, any version, or ITIL 4 Managing Professional Certificate, plus accredited training
The certification confirms applied knowledge of the five PIC practices and supports progression on the ITIL 4 Practice Manager path.
Sichere dir deinen Platz
Wunschtermin?
Für dieses Seminar ist gerade kein Termin ausgeschrieben. Sag uns, wann es dir passt, wir setzen einen passenden Termin auf und melden uns bei dir.
Wunschtermin anfragenLieber das ganze Team?
Bring dieses Seminar zu euch ins Haus oder lass uns ein Programm bauen, das genau auf euer Unternehmen passt.
Inhouse-Schulung
Wir kommen zu dir und schulen dein Team genau auf eure Praxis.
- Komplett auf eure Use-Cases und Tools zugeschnitten
- Termin und Ort bestimmst du, vor Ort oder Live-Online
- Ein fester Pauschalpreis statt Preis pro Person
Firmen-Seminar
Ein individuelles Programm, das wir auf eure Ziele zuschneiden.
- Frei kombinierbare Module aus unserem Themenkatalog
- Skalierbar von der Kleingruppe bis zur ganzen Belegschaft
- Begleitung über mehrere Termine hinweg möglich
Deine IT-Schulungen München-Expertinnen und -Experten
Du hast Fragen zu Inhalten, Terminen oder einer passenden Lösung für dein Team? Wir beraten dich gern, bevor du buchst. Direkt, ohne Umwege.
Antwort in der Regel am selben Werktag
Dein cmt-Team München
Beratung zu IT-Weiterbildung
Fragen und Antworten zu ITIL® 4 Practice Manager Plan, Implement & Control (PIC) (English)
Is this ITIL 4 Practice Manager PIC training accredited?
Yes. The training is aligned with the official ITIL 4 Specialist: Plan, Implement and Control syllabus and prepares you for the PeopleCert certification exam.
Which five ITIL 4 practices are covered in the PIC module?
The training covers Change Enablement, Deployment Management, Release Management, Service Configuration Management and IT Asset Management.
What are the exam format and pass mark?
The exam consists of 60 multiple-choice questions and lasts 90 minutes. It is a closed-book exam. To pass, 39 out of 60 points are required, which equals 65 percent.
Do I need ITIL 4 Foundation before attending?
Yes. ITIL Foundation certification, any version, is required. An ITIL 4 Managing Professional Certificate also meets the certification requirement.
Is this training useful for the ITIL 4 Practice Manager path?
Yes. Plan, Implement and Control is one of the combined practice modules on the ITIL 4 Practice Manager path. The ITIL 4 Practice Manager Monitor, Support & Fulfil training covers another important practice area.
Who benefits most from this ITIL 4 PIC training?
The training is particularly relevant for ITSM professionals involved in change, release, deployment, configuration, asset management, process ownership, service governance or practice improvement.